Service · Install, AMC, Refill
Scent that holds at month nine.
Hardware, oils, and signatures degrade without service. Our install, AMC, and refill model exists so the signature you sign off in week one still reads the same in month twelve.
48h
Quote response
Costed proposal in 48 hours, weekdays.
7d
Install lead time
Direct cities, post-survey sign-off.
48h
Priority on-site
For Priority AMC tier across direct cities.
90d
Refill cycle
Standard quarterly cadence, scheduled by us.
What service covers
Three pillars. One signature kept consistent.
Install puts the system in. AMC keeps it running. Refill keeps the signature on-spec. Most clients buy all three together.
Survey, mount, sign-off.
Site survey, AHU integration design, mounting, scent calibration, and a written sign-off document. One visit per zone in direct-served cities.
- Pre-install survey
- AHU and ducting tie-in
- Multi-zone controller setup
- First-fill of oils included
- Sign-off with intensity confirmation
Annual maintenance, two tiers.
Standard or Priority. Covers system audit, on-site servicing, oil rotation, and replacement parts within the contract. Clients renew at 89%.
- Quarterly site audit
- Atomiser cleaning and calibration
- Replacement parts within scope
- Priority response SLA (Priority tier)
- Twelve-month written warranty extension
On-spec oils, on schedule.
Refill cadence based on coverage, intensity, and operating hours. Optional seasonal rotation for hospitality and retail clients.
- Scheduled quarterly refills
- Coverage-based oil volume planning
- Seasonal rotation (optional)
- House-staff coordination
- Signature consistency audit at every refill
AMC tiers
Standard or Priority. Pick by SLA, not by sentiment.
Both tiers cover audit, servicing, and parts. Priority adds 48-hour on-site response, named account contact, and seasonal rotation included.
Standard
From INR 2,400 / unit / month
Priority
From INR 4,800 / unit / month
Install process
Five steps from brief to sign-off.
The same process for a 2,000-sqft showroom and a 50,000-sqft hotel. Sequence does not change. Time at each stage scales.
Brief and survey.
Site visit, AHU assessment, ceiling and airflow audit. We confirm coverage and zoning before quoting.
3 to 7 days
Costed proposal.
Hardware, oils, AMC tier, and install scope priced separately. No bundled 'starting from' pricing.
48 hours
Sample and signature lock.
Sample kit shipped. Signature locked in writing before manufacturing begins.
7 to 14 days
Install and calibration.
Mounting, AHU tie-in, controller config, first-fill, and zone-by-zone intensity calibration.
1 to 5 days on-site
Sign-off and AMC begin.
Written sign-off with intensity readings per zone. AMC clock starts on sign-off date.
Same day
Coverage map
Direct in three cities. Pan-India via partner installers.
We tell you up-front whether your install is direct-served or partner-served. Pricing and SLA differ. Quality does not.
Mumbai · Bangalore · Vadodara
Full-stack delivery by Airosyn teams. Survey, install, AMC, and refill handled in-house. Site audit response within 48 hours on Priority AMC.
Delhi NCR · Pune · Hyderabad · Chennai · Goa · Jaipur · others
Vetted partner installers handle on-site work. Airosyn owns the brief, the signature, the spec, and the QA sign-off. You get the same engineered outcome with longer lead times.
Compliance and safety
What every install carries in writing.
Documents are issued at sign-off. Refreshed annually on Priority AMC. Available on request on Standard.
IFRA certification
Every oil compounded against IFRA 51st amendment limits. Certificate per signature.
Allergen disclosure
Every allergen above 0.01% threshold listed in writing. Refreshed annually.
MSDS for every oil
Material safety data sheet per oil, per batch. ANSI Z400.1-1993 compliant.
Intensity log
Zone-by-zone intensity readings at sign-off and at every audit visit.
FAQ
Service questions, answered straight.
Can I buy the hardware without an AMC?+
Yes, but we discourage it. Diffusers run 18 to 22 hours a day. Without quarterly servicing, atomisers clog, intensity drifts, and the signature degrades within 6 to 9 months. Hardware-only sales include a 12-month warranty; warranty void without recommended service intervals.
How is AMC priced?+
Per unit, per month. Standard from INR 2,400. Priority from INR 4,800. Pricing scales with unit count, city tier (direct vs partner), and contract length. Multi-property and multi-year contracts unlock graduated discounts. Quoted in writing, not negotiated verbally.
What happens if a unit fails outside SLA?+
On Priority, escalation triggers free temporary loaner unit dispatch. On Standard, replacement is parts-covered but on next available service slot. We disclose unit-failure rates per quarter to AMC clients in writing.
Can I change the signature mid-contract?+
Yes. One signature change per year is included on Priority AMC. Standard charges a flat changeover fee covering oil tank flush, calibration reset, and new signature compounding. Most clients lock the signature for 18 months minimum.
Do you service competitor hardware?+
No. We service Airosyn-installed systems only. Cross-vendor service introduces warranty conflicts, parts mismatch, and signature-fidelity risks we cannot underwrite. We will quote a replacement install if you are switching from another vendor.
What is the renewal rate on AMC?+
89% across the installed base as of Q1 2026. The 11% non-renewal is mostly property closures and brand-side changes, not service complaints. Renewal numbers refreshed quarterly in /insights.
Can the AMC scope be customised?+
For multi-property accounts above 20 units, yes. We design custom scopes covering portfolio reporting, cross-city standardisation, and brand-side audit access. Below 20 units, the published Standard or Priority scope applies.
Is GST included in pricing?+
No. All published pricing is GST-exclusive. GST applied at standard prevailing rate (18% as of Apr 2026) on all service invoices.
Next step
A costed service proposal in 48 hours.
Tell us the install location, the unit count, and the AMC tier. We respond with a costed contract that names every line item. No bundled pricing, no verbal commitments.
